The Team Profile is a quick-reference card showing your team's key details — support contacts, domain and server info, and useful links — all in one place. It's available to every user, regardless of role.
Opening Your Team Profile
Click "Team Profile" in the top menu. This opens your team's profile card.
If you have access to more than one team, a dropdown at the top of the card lets you switch between them.
Team Name & Tag
At the top of the card, you'll see your team name and its tag — a short identifier used to associate tickets and communications with your team.
Support Contacts
Your team's contacts are organized into three groups:
Contact Type | Description |
|---|---|
Tier 1 Support Contact | The primary contact for initial customer support inquiries. |
Partner-Managed Contacts | Additional contacts your organization's Partner Admins can add, edit, or remove as needed. |
Hostopia Support Contacts | Contacts on Hostopia's side, provided for your reference. |
Domain & Server Details
Below your contacts, you'll find infrastructure details for your team, including:
- Domain
- Server Location
- Cluster
- Support Type
Quick Links & Service Manager
The bottom of the profile includes direct links to:
- WebHostOS
- Portal
- Webmail
You'll also find the name of your account's assigned Service Manager here.
Good to know
- The Team Profile card itself is read-only. To make changes — including updating Partner-Managed Contacts — use the relevant option in Team settings, covered in Editing Team Contacts.
- If your team's domain, server details, or links ever look incorrect, reach out to your Service Manager.