Every ticket in Partner Hub displays a status badge showing where it currently stands. Here's what each one means.
Status Reference
Status | Meaning |
|---|---|
Open | A new ticket, not yet worked on. |
In Progress | Support is actively working on it. |
Escalation | Flagged for priority handling — typically because it needs urgent attention or has been escalated to a more specialized support tier. |
Pending Reply | Waiting on a response from you. |
Notified | An automated alert, not a support ticket requiring a reply. |
Closed | Resolved. Can be reopened if needed. |
Good to know
- Colors repeat across statuses — Open and Notified both use the same blue badge, and In Progress and Pending Reply both use the same amber. Always check the label text, not just the color, to confirm a ticket's actual status.
- Status changes (closing, escalating, reopening) are applied by the support team based on your request, not by a self-service toggle. See Managing an Existing Ticket for how to request a status change.