Only Team Admins and Partner Admins can edit user details, manage memberships, or disable users.

Update an existing user's account details, manage which teams they have access to, or disable their account entirely.

Editing User Details

  1. Go to the Users page.
  2. Click the options next to the user you want to edit.
  3. Select Edit User.
  4. Update their name, email, access type, or escalation permission, as needed.
  5. Click Save Changes.

Managing Team Memberships

  1. From the same options menu, select Manage Membership.
  2. Update which teams the user belongs to, and whether they're a Team Admin for each.
  3. Click Save Membership.

Disabling a User

Select Disable User from the options menu to prevent the user from logging in. This stops login links from being sent to them — it does not delete their account or ticket history.

Good to know

  • Disabling a user does not delete any tickets they've previously submitted — their history remains intact.
  • Need to invite someone new instead? See Inviting Users.