Reports let you filter down to exactly the tickets you need, then export the results — ready to plug into spreadsheets, dashboards, or whatever reporting tools you use.
Steps
- Go to the Reports page.
- Choose a date range.
- First, decide whether the range filters by when tickets were Opened or Closed.
- Then set a From and To date to narrow it down.
- Apply any filters you need:
- Status — limit to tickets in a specific state.
- Category & Subcategory — narrow by ticket type.
- Team — if you're assigned to more than one.
- Submitter — the Partner Hub user who created the ticket.
- E-Mail — the contact's email address instead, useful for tickets that arrived without a Partner Hub user attached.
- Source — Partner Hub, Email, or Abuse Notification.
- Choose your export format (CSV or XLSX).
- Click Generate Report.
- Once it's done generating, a download link appears below the button.
Good to know
- Submitter and E-Mail are two different ways to search for the same thing: Submitter matches against Partner Hub user accounts, while E-Mail matches the raw contact address — useful for tickets that came in via email or an abuse notification, where no Partner Hub user is attached.
- None of the filters are required — you can generate a report with no filters applied to export everything within your date range.